PROVIDE SECURITY SERVICES TO CLIENTS
This unit of competency specifies the outcomes required to provide a security service to clients. It requires the ability to establish effective relationships, identify problems and deliver a security service according to specific instructions. It also requires an ability to use communication and problem solving techniques to promote client confidence.
This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities. This unit of competency has wide application in a range of work roles in the security industry. Work is performed under routine supervision, and competency requires some judgement and decision making.
At the completion of this unit, you will have the skills to establish positive relationships with clients, deliver service to clients and respond to client complaints or special requirements. You will have the ability to carry out your work tasks complying with organisational policies and procedures and relevant legislation in the provision of security services to clients. You will have to ability to adjust client services and communication to meet the special needs of security clients, including young people, confirming client requirements from information contained in the client brief or assignment instructions, and discussing and resolving areas of conflict in the provision of client service.
Following agreed client and organisational reporting procedures in the provision of security services monitoring and acting on changing client needs and possible causes of dissatisfaction.
Elements of this unit to competency
- Establish positive relationships with clients
- Deliver service to clients
- Respond to client complaints or special requirements
- Lectures 3
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes